1) what is the THREE PDF formats commonly used in Data Capture/Data Entry Operation?
A. PDF Formatted Text, PDF searchable image, PDF Image Only (Correct Answer)
B. PDF Acrobat Reader, PDF Acrobat Writer, PDF Scanner
C. PDF to Word Conversion, Word to PDF Conversion, PDF to Image Conversion
D. All of the above
Ans: A
2) the BPO sector will provide ________ jobs at the end of 2011 and make a contribution of ____% of GDP.
A. 15,000 & 5%
B. 20,000 & 6% (Correct Answer)
C. 29000 & 5%
D. 15,000 & 8%
Ans: B
3) In Data Capture/Data Entry Operation, which of the following statement is FALSE
A. Data Capture BPO are usually specialized in capturing Data whereas Data Entry BPO transform the Data into meaningful information.
B. Data Capture and Data Entry are both Low End BPOs (Correct Answer)
C. Accurate Data Capture is as important as Accurate Data Entry
D. Data Capture is the input process of Data Entry operations
Ans: B
4) which one of the following is a TRUE statement about Near-Shore Outsourcing characteristics
A. Use of providers in one's home country or region, typically a high skill, high cost country.
B. Use of providers in a different country or region, but with similar time-zone, culture or language skills. (Correct Answer)
C. Use of providers in a distant location with a different time-zone, culture or language skills.
D. All of the above
Ans: B
5) The AT Kearney Global Business Location index report 2009 has classified Mauritius as
A. 25th in its ranking as an attractive BPO destination out of 50 countries
B. To be relatively poor in terms of skills & competencies in BPO domains
C. As a country which has made no improvement as compared to the 2008 ranking
D. All of the above (Correct Answer)
Ans: D
6) How can you classify the government intervention to ensure adequate supply of skilled workforce in BPO in a specific country
A. Exogenous
B. Semi-Exogenous (Correct Answer)
C. Endogenous
D. All of the above
Ans: B
7) The most common data conversion options are
A. Converting raw data into Microsoft Office (Missed)
B. Convert from PDF to Word (Missed)
C. Convert an audio file into text
D. All of the above
Ans: A,B
8) Stages in the Growth Life Cycle in the BPO Sector can be categorised as:
A. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Third Party Service (Correct Answer)
B. Stage 1: Third Party Service > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Start Up
C. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Third Party Service > Stage 4: Competence Accumulation
D. Stage 1: Start Up > Stage 2: Competence Accumulation > Stage 3: Third Party Service > Stage 4: Value Addition
Ans: A
9) What are the factors which have an impact when deciding on a BPO destination?
A. Reliable telecommunications infrastructure
B. Cost of labour
C. Strong regulatory framework
D. All of the above (Correct Answer)
Ans: D
10) The main characteristics of Knowledge Process Outsourcing are
A. Process are not easily codified
B. The agent has to interpret the information
C. The agent is expected to exercise judgement
D. All of the above (Correct Answer)
Ans: D
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A. PDF Formatted Text, PDF searchable image, PDF Image Only (Correct Answer)
B. PDF Acrobat Reader, PDF Acrobat Writer, PDF Scanner
C. PDF to Word Conversion, Word to PDF Conversion, PDF to Image Conversion
D. All of the above
Ans: A
2) the BPO sector will provide ________ jobs at the end of 2011 and make a contribution of ____% of GDP.
A. 15,000 & 5%
B. 20,000 & 6% (Correct Answer)
C. 29000 & 5%
D. 15,000 & 8%
Ans: B
3) In Data Capture/Data Entry Operation, which of the following statement is FALSE
A. Data Capture BPO are usually specialized in capturing Data whereas Data Entry BPO transform the Data into meaningful information.
B. Data Capture and Data Entry are both Low End BPOs (Correct Answer)
C. Accurate Data Capture is as important as Accurate Data Entry
D. Data Capture is the input process of Data Entry operations
Ans: B
4) which one of the following is a TRUE statement about Near-Shore Outsourcing characteristics
A. Use of providers in one's home country or region, typically a high skill, high cost country.
B. Use of providers in a different country or region, but with similar time-zone, culture or language skills. (Correct Answer)
C. Use of providers in a distant location with a different time-zone, culture or language skills.
D. All of the above
Ans: B
5) The AT Kearney Global Business Location index report 2009 has classified Mauritius as
A. 25th in its ranking as an attractive BPO destination out of 50 countries
B. To be relatively poor in terms of skills & competencies in BPO domains
C. As a country which has made no improvement as compared to the 2008 ranking
D. All of the above (Correct Answer)
Ans: D
6) How can you classify the government intervention to ensure adequate supply of skilled workforce in BPO in a specific country
A. Exogenous
B. Semi-Exogenous (Correct Answer)
C. Endogenous
D. All of the above
Ans: B
7) The most common data conversion options are
A. Converting raw data into Microsoft Office (Missed)
B. Convert from PDF to Word (Missed)
C. Convert an audio file into text
D. All of the above
Ans: A,B
8) Stages in the Growth Life Cycle in the BPO Sector can be categorised as:
A. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Third Party Service (Correct Answer)
B. Stage 1: Third Party Service > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Start Up
C. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Third Party Service > Stage 4: Competence Accumulation
D. Stage 1: Start Up > Stage 2: Competence Accumulation > Stage 3: Third Party Service > Stage 4: Value Addition
Ans: A
9) What are the factors which have an impact when deciding on a BPO destination?
A. Reliable telecommunications infrastructure
B. Cost of labour
C. Strong regulatory framework
D. All of the above (Correct Answer)
Ans: D
10) The main characteristics of Knowledge Process Outsourcing are
A. Process are not easily codified
B. The agent has to interpret the information
C. The agent is expected to exercise judgement
D. All of the above (Correct Answer)
Ans: D
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