Front Desk Objective type Questions and Answers

11) After checking a guest in you will tell them the room number they are in.
  A. True
  B. False
Ans: B

12) DAR stands for:
  A. Daily Accounts Receivable
B. Daily Accounting Record
  C. Daily Activity Record
  D. Daily Activity Report
Ans: C

13) When making keys for a group on individual pay we make the keys active for:
  A. The whole stay
  B. 24 hours
  C. 48 hours
  D. 72 hours
Ans: B

14) The correct way to request time off is:
  A. Take the schedule to the supervisor and ask her to change it.
  B. If the schedule is already out, swap with a co-worker.
  C. Fill out a leave request/leave slip and wait for approval.
  D. Don't show up.
  E. B and C are both correct
Ans: E

15) Any reservations that are not guaranteed with a credit card will be cancelled at:
  A. 1600
  B. 1800
  C. 2000
  D. 2200
  E. After night audit
Ans: B

16) If you are going to be late to work or unable to work your shift who should you contact?
  A. The training manager
  B. Your Supervisor
  C. The Director
  D. The operations manager
  E. The Director and your supervisor
Ans: B

17) The goal is the complete the check-in process within:
  A. 1 minute
B. 3-5 minutes
  C. 90 seconds
Ans: B

18) Guests that check in between 2400 and 0700 will be charged for the previous night's stay.
  A. True
B. False
Ans: A

19) What newspapers must be available at the front desk?
  A. A local newspaper
  B. The USA Today or New York Times
  C. New York Times, and/or USA Today plus a local newspaper
Ans: C

20) What should be qualified during a reservation call?
  A. Bed type
  B. Method of payment
  C. Number of guests
  D. Room type
  E. All of the above
Ans: E

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