Wednesday 2 September 2015

Front Office Assistant Multiple Choice Questions And Answers

21) Scheduling a group visit (where the same patient has to be scheduled for multiple visits under different providers/resources at same/different intervals of time) can be found and scheduled by
 
  A. clicking on the 'two people' icon, filling in relevant fields then selecting 'Schedule Multiple'
  B. clicking on the 'plain calender' icon, filling in all relevant fields then selecting 'Schedule Multiple'
  C. clicking on the 'calender with a magnifying glass' icon, filling in all relevant fields then selecting 'Schedule Multiple'
Ans: C

22) Appointments can be easily scheduled for multiple patients connected through the same "Responsible Party" (or Guarantor) using the 'Create copy for family' option found
 
  A. by right-clicking on the patients scheduled appointment in the Resource Scheduling' screen
  B. by double-clicking on the patients scheduled appointment and selecting 'responsible party'
  C. by double-clicking on the patients scheduled appointment and selecting 'Additional Info'
Ans: A

23) One way to reschedule an appointment would be to 
 
  A. right-click on the appointment from the resource scheduling screen, select delete, then create a new appointment by clicking the appointment slot where the appointment needs to be rescheduled to
  B. right click on the appointment from the resource scheduling screen, select cut, click on the appointment slot where the appointment needs to be rescheduled to and 'paste' the appointment by clicking the respective 'paste' button
  C. right-click on the appointment from the resource scheduling screen, select copy, click on the appointment slot where the appointment needs to be rescheduled to then 'paste' the appointment by clicking the respective
Ans:  C

24) When rescheduling/cancelling/no-show appointments it is important to remember to always
 
  A. go back to the actual appointment and change the 'visit status'
  B. go back to the actual appointment and change the 'visit type'
  C. write hostile notes in the patients 'Additional Info' section
Ans: A

25) To block hours on the schedule there is an icon on the resource scheduling screen that depicts a calender with a hand on it
 
  A. True
  B. False
Ans: A

26) Multiple appointments can be rescheduled using the 'Bump List' by creating an 'Appointment Block'  and checking the "Move overlapping appointments to the bump list" or individual appointments by right-clicking on the appointment and choosing the 'Bump Appointment' option
 
  A. True
  B. False
Ans: A

27) The 'Bump List' can be seen by clicking on the Bump Appointments icon on the Resource Scheduling screen
 
  A. True
  B. False
Ans:  A

28) Although the 'Bump List' is populated by any St. Luke's user who uses the feature, it is still possible to reschedule the appointments from the 'Bump List' as required
 
  A. True
  B. False
Ans:  A

29) When a patient arrives at the check-in desk the first step is to locate the patients appointment. The two ways to do that are by 1) accessing the resource scheduling screen, selecting the appropriate provider and visually looking for the scheduled appointment or 2) by looking up the patient, going to the Hub then selecting encounters
 
  A. True
  B. False
Ans: A

30) Allows you to verify/update the latest copies of the patients scanned documents
 
  A. patient docs
  B. encounters
  C. letters
Ans: A

More Questions & Answers:-
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