Thursday 3 September 2015

Hotel Administration Objective type Questions and Answers

12. Revenue management is:
A. A night audit task used to balance guest accounts
B. A housekeeping system used to increase efficiency
C. A technique used to maximize room revenue
D. An accounting term used to determine optimal ratios for use in management decisions
Ans: C

13. Hotels add a charge to all long distance calls made by the guest. This charge is typically:
A. 20%
B. 50%
C. 30%
D. 40%
Ans: B

14. Guest surveys consistently rank which of the following as the number one concern in hotels?
A. Must be close to shopping
B. Room is ready and available when checking in
C. Late-night room service
D. Cleanliness
Ans: D

15. Housekeeping attendants typically clean and service how many rooms per shift?
A. 12 - 14
B. 8 - 10
C. 6 - 8
D. 15 – 20
Ans: D

16. The primary function of a hotel is to provide lodging accommodation.
A. True
B. False
Ans: A

17. The front office manager's main function is to ensure that the housekeeping department maintains a high quality of cleaned rooms.
A. True
B. False
Ans: B

18. The ADR is calculated by dividing the total sales by total number of guests in the hotel.
A. True
B. False
Ans: B

19. The largest department in terms of number of staff is food and beverage.
A. True
B. False
Ans: B

20. Communications such as telephone, FAX, and pagers are usually a break-even service in hotels.
A. True
B. False
Ans: B

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