11. Which of the following is not considered to be building human relations in the office?
A. Thinking skills
B. Listening skills
C. Reading skills
D. Keyboarding skills
Ans: D
12. Projecting a pleasant personality is easy when things go right. To be successful in business, you must be able to do which of the following?
A. Maintain composure when things go wrong and be able to say "no" tactfully to a person.
B. Soothe the feelings of an irate customer or coworker and exhibit poise under extreme pressure.
C. Be considerate and tolerant of someone who is inconsiderate of you.
D. All of the above.
Ans: D
13. To be a team player, management expects you to be a productive worker whose efforts contribute to the goals and objectives of the organization. You should:
A. Involve others in your work by asking them to help you with your workload every time you feel you are overworked..
B. Study the problems, ask for help in deciding what to do if you need help, or make the necessary adjustment.
C. Project an image of excellence and enthusiasm at all times so coworkers can use you as a model.
D. Demand respect from others and give respect only to those who show respect to you.
Ans: B
14. Which of the following statements does not violate the rule to keep confidential information confidential?
A. Refrain from repeating your manager's opinions.
B. When there is an upcoming company announcement and you are aware of it, keep it confidential.
C. Be careful not to give away confidential information to your friends and colleagues or to your company's competitors.
D. None of the above.
Ans: D
15. Which of the following personal qualities is considered one of the most, if not the most important trait an office professional can possess?
A. Possessing integrity
B. Understanding diversity
C. Promoting excellent customer service
D. Being dependable
Ans: A
16. Five basic workplace skills are: Locate and manage resources; manage information; understand how social, organizational and technological systems work and operate; work with a variety of technologies; and be able to work with others.
A. True
B. False
Ans: A
17. A person who is self-confident relies on the correctness of his or her own judgment and competence in spite of the discouragement and influence of others.
A. True
B. False
Ans: A
18. It is more important for an office professional to be loyal than to possess integrity.
A. True
B. False
Ans: B
19. Diversity refers to the variety of experiences and perspectives that arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, and other characteristics.
A. True
B. False
Ans: A
20. Companies are aware of the effects stress has on employees and often establish wellness programs for the prevention of illness.
A. True
B. False
Ans: A
A. Thinking skills
B. Listening skills
C. Reading skills
D. Keyboarding skills
Ans: D
12. Projecting a pleasant personality is easy when things go right. To be successful in business, you must be able to do which of the following?
A. Maintain composure when things go wrong and be able to say "no" tactfully to a person.
B. Soothe the feelings of an irate customer or coworker and exhibit poise under extreme pressure.
C. Be considerate and tolerant of someone who is inconsiderate of you.
D. All of the above.
Ans: D
13. To be a team player, management expects you to be a productive worker whose efforts contribute to the goals and objectives of the organization. You should:
A. Involve others in your work by asking them to help you with your workload every time you feel you are overworked..
B. Study the problems, ask for help in deciding what to do if you need help, or make the necessary adjustment.
C. Project an image of excellence and enthusiasm at all times so coworkers can use you as a model.
D. Demand respect from others and give respect only to those who show respect to you.
Ans: B
14. Which of the following statements does not violate the rule to keep confidential information confidential?
A. Refrain from repeating your manager's opinions.
B. When there is an upcoming company announcement and you are aware of it, keep it confidential.
C. Be careful not to give away confidential information to your friends and colleagues or to your company's competitors.
D. None of the above.
Ans: D
15. Which of the following personal qualities is considered one of the most, if not the most important trait an office professional can possess?
A. Possessing integrity
B. Understanding diversity
C. Promoting excellent customer service
D. Being dependable
Ans: A
16. Five basic workplace skills are: Locate and manage resources; manage information; understand how social, organizational and technological systems work and operate; work with a variety of technologies; and be able to work with others.
A. True
B. False
Ans: A
17. A person who is self-confident relies on the correctness of his or her own judgment and competence in spite of the discouragement and influence of others.
A. True
B. False
Ans: A
18. It is more important for an office professional to be loyal than to possess integrity.
A. True
B. False
Ans: B
19. Diversity refers to the variety of experiences and perspectives that arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, and other characteristics.
A. True
B. False
Ans: A
20. Companies are aware of the effects stress has on employees and often establish wellness programs for the prevention of illness.
A. True
B. False
Ans: A
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