31. Quality improvement is practiced through the following principle(s):
A. Customer focus, product improvement, leadership, and staff development
B. Customer focus, continuous improvement and learning, strategic planning, and leadership
C. Customer focus, continuous improvement and learning, strategic planning and leadership, and teamwork
D. None of the above.
Ans: C
32. To prioritize work, consider the following order:
A. Must be done immediately, must be done today, and must be done as soon as time allows
B. Must be done at the time of your manager's request
C. Must be done at the time of your manager's request, and then everything else must be done today
D. Must be done immediately, and everything else must be done as soon as time allows
Ans: A
33. To break the habit of procrastination, you must first gain a better understanding of this behavior by:
A. Asking yourself what is the worst thing that can happen while you procrastinate.
B. Admitting that you are procrastinating.
C. Asking yourself what types of projects cause you to procrastinate.
D. Answers 2 and 3.
Ans: D
34. A tickler file provides reminders according to dates and consists of the following:
A. Five folders with the names of the days of the work week.
B. One folder with the beginning of the week printed on the tab.
C. One folder with a copy of the week's calendar placed on the inside with the beginning of the week printed on the tab.
D. None of the above.
Ans: D
35. The ethical office is an extension of the ethical organization, an organization that:
A. Acts with integrity and lives up to its responsibilities and obligations.
B. Encourages employees to assume their responsibilities by authorizing and entrusting people to complete their job or task ethically and to the best of their ability.
C. Rewards employees who follow their managers' decisions.
D. Answers 1 and 2.
Ans: A
36. A pending file supports your regular calendars and holds the actual documents to be complete by specific dates.
A. True
B. False
Ans: A
37. A Gantt chart is a project management tool for comparing your planned work schedule against the actual time that is required to complete a task.
A. True
B. False
Ans: A
38. The most critical parts of a task, project, or assignment are the ones that require other people either to supply information or to actually perform certain tasks.
A. True
B. False
Ans: A
39. Procrastination is a productive behavior pattern that causes you to enhance your on-the-job efficiency because you focus on tasks that aren't priorities for the day or week.
A. True
B. False
Ans: B
40. An advantage of planning is that we tend to focus on what works today and not have to deal with the issues of tomorrow.
A. True
B. False
Ans: B
A. Customer focus, product improvement, leadership, and staff development
B. Customer focus, continuous improvement and learning, strategic planning, and leadership
C. Customer focus, continuous improvement and learning, strategic planning and leadership, and teamwork
D. None of the above.
Ans: C
32. To prioritize work, consider the following order:
A. Must be done immediately, must be done today, and must be done as soon as time allows
B. Must be done at the time of your manager's request
C. Must be done at the time of your manager's request, and then everything else must be done today
D. Must be done immediately, and everything else must be done as soon as time allows
Ans: A
33. To break the habit of procrastination, you must first gain a better understanding of this behavior by:
A. Asking yourself what is the worst thing that can happen while you procrastinate.
B. Admitting that you are procrastinating.
C. Asking yourself what types of projects cause you to procrastinate.
D. Answers 2 and 3.
Ans: D
34. A tickler file provides reminders according to dates and consists of the following:
A. Five folders with the names of the days of the work week.
B. One folder with the beginning of the week printed on the tab.
C. One folder with a copy of the week's calendar placed on the inside with the beginning of the week printed on the tab.
D. None of the above.
Ans: D
35. The ethical office is an extension of the ethical organization, an organization that:
A. Acts with integrity and lives up to its responsibilities and obligations.
B. Encourages employees to assume their responsibilities by authorizing and entrusting people to complete their job or task ethically and to the best of their ability.
C. Rewards employees who follow their managers' decisions.
D. Answers 1 and 2.
Ans: A
36. A pending file supports your regular calendars and holds the actual documents to be complete by specific dates.
A. True
B. False
Ans: A
37. A Gantt chart is a project management tool for comparing your planned work schedule against the actual time that is required to complete a task.
A. True
B. False
Ans: A
38. The most critical parts of a task, project, or assignment are the ones that require other people either to supply information or to actually perform certain tasks.
A. True
B. False
Ans: A
39. Procrastination is a productive behavior pattern that causes you to enhance your on-the-job efficiency because you focus on tasks that aren't priorities for the day or week.
A. True
B. False
Ans: B
40. An advantage of planning is that we tend to focus on what works today and not have to deal with the issues of tomorrow.
A. True
B. False
Ans: B
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