Top 35 MS Dynamics Objective type Questions and Answers

1.You review a published Knowledge Base article. 
Which two actions can you perform? (Choose TWO) 
A. Add a note
B. Change the subject
C. Add a keyword
D. Add a section
E. Add a comment
Answer: A, E

2. What role do keywords play in the Knowledge Base? 
A. Keywords are only used to manage the Knowledge Base.
B. Keywords relate similar cases to each other
C. Keywords are used to search for articles.
D. Keywords define the subject tree.
Answer: C

3. You review a Knowledge Base article. 
On the Article tab of the ribbon, which option is NOT in the Action group? 
A. Submit
B. Unpublished
C. Approve
D. Reject
E. Publish
Answer: E

4. Which two record types require a reference to the subject tree? Each answer presents part of the solution.(Choose TWO) 
A. Sales Attachments
B. Case Resolution Activity
C. Cases
D. Sales Literature
E. Knowledge Base articles
Answer: D,E

5.A company tracks competitors by using Connection records instead of using the native Competitors 
Related Opportunity and Competitor between the Opportunity and the Account, which represents the competitor. Accounts have a flag which designates the record as a competitor. Which statement is true?
A.  The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Lost Opportunities.
B.A Connection record is created between the Opportunity and the Account.
C.  The Competitor/Win Loss report uses the Connection record to indicate how well the organization is doing versus a competitor
D . The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Won Opportunities.
Answer: B

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