21) Jenny was employed as Data Entry Operator at "Star Data Ltd". Last year Jenny was offered the same position but with a salary increase of MUR 2,000 at "Super Data Ltd", a company dealing with similar activities as "Star Data Ltd". In BPO, we usually refer to this situation as
A. Attrition
B. Poaching (Correct Answer)
C. Changing Job
D. Work Placement
Ans: B
22) Outsourcing decisions by customers are influenced by whether to go on-shore, near-shore or offshore. Which ONE of the following dimensions is true about this statement
A. Offshore > Low Cost but High Control
B. Nearshore > Low Cost but High Control
C. Onshore > High Cost but High Control (Correct Answer)
D. Homeshore > Low Cost but Low Control
Ans: C
23) The main outsourcer is __________ and the main BPO destination is _________
A. France, Mauritius
B. USA, Mauritius
C. Europe, India
D. USA, India (Correct Answer)
Ans: D
24) "Atom Finance BPO" is a local company engaged in Finance Process Outsourcing. It specialises in billing and invoicing services and doing work for a US Global FMCG company and for other companies involved in the MFCG activities. Which of the following therefore best describes "Atom Finance" business category?
A. Atom Finance is a "Captive Outsourcing" center for the US Global FMCG sector.
B. Atom Finance is operating in the Financial sector but specialises in the invoicing and billing operations (Correct Answer)
C. Atom Finance could be categorized as Low end BPO
D. All of the above
Ans: B
25) In order to improve its global attractiveness index in BPO coming years, Mauritius should leverage on its:
A. Telecom Infrastructure
B. Skills and competencies of its BPO Workforce
C. Improving national competencies into global talents (Correct Answer)
D. All of the above
Ans: C
26) In terms of cost characteristics, which of the following are outsourcing location decisions from low cost to high cost
A. Overall cost reduction
B. Productivity improvement
C. Efficiency/Effectiveness
D. All of the above (Correct Answer)
Ans: D
27) When working for a BPO company which is involved in Portal Management. It is critical that this company should:
A. Have on-line access for the BPO agents (Correct Answer)
B. Have off-line access for the BPO agents
C. Have confidentiality access for the BPO agents
D. All of the above
Ans: A
28) Which of the following statement regarding Low End BPO and High End BPO is false?
A. Low End BPO is Data Entry whereas Call Center is High End BPO
B. Both Low and High End BPO focus on Domain Expertise
C. Telemarketing of Cellular Phones is Low End whereas Data Entry of Supermarkets receipts for consumer behavior is High End BPO.
D. None of the Above (Correct Answer)
Ans: D
29) Most commonly used databases for making data entry is
A. Microsoft SQL Server, ASP, Ms Access, Oracle
B. My SQL, FoxPro, ASP, Ms Access
C. Oracle, My SQL, FoxPro, Visual Basic
D. All of the Above (Correct Answer)
Ans: D
30) what is BPO?
A. Business Process Outsourcing (Correct Answer)
B. Business Process Outsource
C. Business Project Outsourcing
D. Business Product Outsourcing
Ans: A
31) why do real estate agents complete BPO's?
A. To get REO Listings. (Correct Answer)
B. To waste time.
C. To learn about their neighborhood.
D. Because they have to.
Ans: A
32) what is a BPO?
A. Takes less time and is less detailed than an appraisal.
B. It is similar to a Comparative Market Analysis.
C. Provides an estimate of value.
D. All of the above. (Correct Answer)
Ans: D
33) you were asked to do a BPO for ABC BPO Company. ABC Company handles the BPO requests for 123 Lender. When you call the homeowner who should you say you work for?
A. Your company or your Brokers.
B. 123 Lender. (Correct Answer)
C. ABC BPO Company.
D. You are a subcontractor for ABC BPO Company.
Ans: B
34) who orders BPOs?
A. Banks.
B. Wall Street Firms.
C. Private Mortgage Insurance Companies.
D. All of the above. (Correct Answer)
Ans: D
A. Attrition
B. Poaching (Correct Answer)
C. Changing Job
D. Work Placement
Ans: B
22) Outsourcing decisions by customers are influenced by whether to go on-shore, near-shore or offshore. Which ONE of the following dimensions is true about this statement
A. Offshore > Low Cost but High Control
B. Nearshore > Low Cost but High Control
C. Onshore > High Cost but High Control (Correct Answer)
D. Homeshore > Low Cost but Low Control
Ans: C
23) The main outsourcer is __________ and the main BPO destination is _________
A. France, Mauritius
B. USA, Mauritius
C. Europe, India
D. USA, India (Correct Answer)
Ans: D
24) "Atom Finance BPO" is a local company engaged in Finance Process Outsourcing. It specialises in billing and invoicing services and doing work for a US Global FMCG company and for other companies involved in the MFCG activities. Which of the following therefore best describes "Atom Finance" business category?
A. Atom Finance is a "Captive Outsourcing" center for the US Global FMCG sector.
B. Atom Finance is operating in the Financial sector but specialises in the invoicing and billing operations (Correct Answer)
C. Atom Finance could be categorized as Low end BPO
D. All of the above
Ans: B
25) In order to improve its global attractiveness index in BPO coming years, Mauritius should leverage on its:
A. Telecom Infrastructure
B. Skills and competencies of its BPO Workforce
C. Improving national competencies into global talents (Correct Answer)
D. All of the above
Ans: C
26) In terms of cost characteristics, which of the following are outsourcing location decisions from low cost to high cost
A. Overall cost reduction
B. Productivity improvement
C. Efficiency/Effectiveness
D. All of the above (Correct Answer)
Ans: D
27) When working for a BPO company which is involved in Portal Management. It is critical that this company should:
A. Have on-line access for the BPO agents (Correct Answer)
B. Have off-line access for the BPO agents
C. Have confidentiality access for the BPO agents
D. All of the above
Ans: A
28) Which of the following statement regarding Low End BPO and High End BPO is false?
A. Low End BPO is Data Entry whereas Call Center is High End BPO
B. Both Low and High End BPO focus on Domain Expertise
C. Telemarketing of Cellular Phones is Low End whereas Data Entry of Supermarkets receipts for consumer behavior is High End BPO.
D. None of the Above (Correct Answer)
Ans: D
29) Most commonly used databases for making data entry is
A. Microsoft SQL Server, ASP, Ms Access, Oracle
B. My SQL, FoxPro, ASP, Ms Access
C. Oracle, My SQL, FoxPro, Visual Basic
D. All of the Above (Correct Answer)
Ans: D
30) what is BPO?
A. Business Process Outsourcing (Correct Answer)
B. Business Process Outsource
C. Business Project Outsourcing
D. Business Product Outsourcing
Ans: A
31) why do real estate agents complete BPO's?
A. To get REO Listings. (Correct Answer)
B. To waste time.
C. To learn about their neighborhood.
D. Because they have to.
Ans: A
32) what is a BPO?
A. Takes less time and is less detailed than an appraisal.
B. It is similar to a Comparative Market Analysis.
C. Provides an estimate of value.
D. All of the above. (Correct Answer)
Ans: D
33) you were asked to do a BPO for ABC BPO Company. ABC Company handles the BPO requests for 123 Lender. When you call the homeowner who should you say you work for?
A. Your company or your Brokers.
B. 123 Lender. (Correct Answer)
C. ABC BPO Company.
D. You are a subcontractor for ABC BPO Company.
Ans: B
34) who orders BPOs?
A. Banks.
B. Wall Street Firms.
C. Private Mortgage Insurance Companies.
D. All of the above. (Correct Answer)
Ans: D
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